Privacy Policy

Bazarna (“we”, “our”, “us”) is committed to protecting your privacy and ensuring the safe handling of your personal information. This Privacy Policy is designed in accordance with Theqa – Qatar eCommerce Trustmark Guidelines, Qatar’s data protection standards, and best global privacy practices. By accessing our website, application, or using our services (“Platform”), you consent to the practices described below.

1. Information We Collect

We collect information necessary for providing our services, processing your orders, and enhancing your experience. This includes:

• Personal Information
• Full name
• Email address
• Mobile number
• Delivery and billing address
• Account login details

1.2 Transaction Information

• Orders placed
• Payment details (we do NOT store full card numbers or CVV)
• Billing history
• Refund and cancellation records

1.3 Technical & Usage Data

• IP address
• Device type and operating system
• Browser type
• Location data (if enabled)
• Website/app usage behaviour

1.4 Cookies and Tracking Technologies

• We use cookies and tracking technologies to:
• Enable essential functions (login, cart, checkout)
• Improve performance
• Analyse usage patterns
• Personalize user experience
• Users may disable cookies through browser settings; however, certain features may not work correctly without them.

2. Purpose of Collecting Information

• We process your personal data for the following purposes:
• To process, confirm, and deliver your orders
• To estimate and communicate delivery time
• To manage your account and verify identity
• To process payments securely
• To apply relevant platform fees and service charges
• To provide customer support
• To send order updates, notifications, and essential communication
• To improve our services through analytics
• To comply with Qatar’s legal, security, and regulatory obligations
• To send promotional messages (only with your consent; you may opt-out anytime)

3. Delivery Time, Fees & Order Processing

• We collect and use your data to provide accurate:
• Delivery estimates
• Delivery location validation
• Address verification
• Delivery partner coordination
• Delivery times displayed are estimates and may vary based on product availability, location, and external factors.
• Applicable delivery fees, platform fees, packaging charges, or additional service fees will be shown before checkout.

4. Payment Processing & Fees

• Payments made on Bazarna are processed through secure, PCI-compliant payment gateways.
• We do not store your full debit/credit card details.
• Personal data may be used to:
  • Verify payment authenticity
  • Prevent fraud
  • Apply relevant taxes, charges, or fees
  • Process refunds when eligible

5. Order Cancellation

• We use your data to verify cancellation eligibility.
• You may cancel an order before it is processed or dispatched.
• Cancellations may not be allowed for:
  • Perishable or fresh items
  • Customized items
  • Orders out for delivery
  • Refunds (if applicable) will be processed back to the original payment method within the standard time frame.

6. Sharing of Information

• Bazarna does NOT sell, rent, or trade your personal information.
• We only share your data with trusted and authorized entities necessary to complete your transactions:
• Delivery partners
• Payment service providers
• IT, hosting, and security providers
• Customer support partners
• Legal/regulatory authorities (when required)
• All partners must follow strict confidentiality and data-protection standards compliant with Qatar law.

7. Data Security

• We implement administrative, technical, and physical safeguards to protect your personal data against:
• Unauthorized access
• Loss or theft
• Misuse
• Alteration or destruction
• While we strive to protect your data, no digital platform can guarantee absolute security.
• Users are advised to use strong passwords and secure their devices.

8. Data Storage & Retention

• We store your information only as long as necessary to:
• Provide our services
• Fulfill contractual and legal obligations
• Resolve disputes
• Maintain transaction records (as required by Qatar law)
• Data no longer needed will be securely deleted.

9. User Rights

You have the right to:

• Access : Request a copy of your personal data.
• Correction : Request updates or corrections to inaccurate data.
• Deletion : Request deletion of your account or certain data (unless required by law).
• Withdrawal of Consent : Opt-out of marketing communications or revoke permissions.
• Complaint Filing : Submit complaints regarding privacy practices.

To exercise any of these rights, email or call us using the contact details below.

10. Minors’ Privacy

Bazarna does not knowingly collect data from individuals under 18 years old.

If data of a minor has been provided without parental consent, contact us for removal.

11. Third-Party Links

Our platform may contain links to third-party websites.

Bazarna is not responsible for their privacy practices, security, or content.

We recommend reviewing their privacy policies before sharing information.

12. International Data Transfer

If your data is transferred outside Qatar, it will be protected with appropriate safeguards and processed under lawful contractual agreements.

13. Updates to This Privacy Policy

• We may revise this policy at any time to reflect changes in law, platform features, or data practices.
• Updated versions will be posted with a revised “Effective Date.”
• Continued use of the platform constitutes acceptance of the updated policy.

14. Contact Information (Mandatory for Theqa)

If you have any questions, complaints, or requests regarding this Privacy Policy, please contact:

• Email: info@bazarna.qa
• Phone: +974 50999045
• Company Name: M R F TRADING AND SERVICES
• CR Number: 212754
• Registered Address: Floor 1, Apartment No. 195, Bldg. No. 299, Street 340, Zone 56